Global Franchise 9.1

Why are they needed? In an industry that has its profits determined by small margins, it’s not difficult to see why franchisors are chasing more efficient operations processes. In the average QSR, a fast-food worker is typically paid just above the federal minimum wage. Employees are fundamental to the smooth and successful running of a restaurant; technology hasn’t even come close to replacing employees in most restaurants. Menus are intentionally kept small, and franchisors are able to buy in large quantities, keeping the prices down. As time has gone on, so has the footprint of locations. As fewer customers eat in-store, brands have been more than happy to cut down on size, therefore reducing construction and running costs. with coffee shops and bigger restaurant brands that serve on-the-go beverages. It’s therefore no surprise that Miso Robotics have created an A.I.-powered system to deliver the perfect cup of coffee. The CookRight Coffee system alerts staff to replace urns and ingredients to make sure customers always get a tasty, hot cup of coffee. The CookRight system isn’t finished; it plans to add a grill system managed by A.I. where a camera watches the grill, and alerts staff members to flip whatever is cooking. While some of these solutions do not remove the need for staff entirely, they greatly increase much sought-after consistency, and reduce the burden on employees. Siren System Cold Bar credit - Starbucks Partners TikTok “We are in an industry that is evolving and at some point, there will be no human in the kitchen” INS IGHT 38 GLOBAL FRANCHISE | ISSUE 9.1